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Problem with your bank?
The Ombudsman for Banking Services (OBS) provides banking customers with an informal dispute resolution service. The service is independent, impartial and free. Go to www.obssa.co.za for more information.
Here is some advice from the OBS on online banking. Internet banking services make banking more easily accessible; but there are certain basic precautions that you should take to protect yourself against fraudulent transactions.
- Review your bank statements and reconcile your accounts regularly.
- Do not under any circumstances reveal your secret access code, PIN, password or other unique means of personal identification to anyone, not to even a bank or ombudsman staff.
- Check the site security certificate for the Internet banking site each time before you do your banking.
- Ensure that a temporary password is changed to a password of your choice known only to you.
- If you think that your secret access code or PIN has been observed by anyone, change it immediately.
- The security of your personal computer is your responsibility.
- Ensure that you read and are familiar with the Terms and Conditions of your bank’s website and the product terms and conditions on the website.
- Enter numbers accurately when doing your banking, and in particular with telephone banking.
- Ensure that you make payments to the correct account or beneficiary. The bank can’t reverse duplicate or erroneous payments you make to other accounts without the specific consent of the account holders.
- Do not use the browser facility to remember your password; rather enter it yourself each time you transact using internet banking.
- Ensure that there is adequate anti-virus and security software installed and enabled on the computer you use for Internet banking.
Contact:
The Ombudsmand for Banking Services
Sharecall: 011 0860 800 900
Tel: 011 838 0035
Fax: 011 838 0043
Email: info@obssa.co.za
Website: www.obssa.co.za
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