Basic needs

Safety

All consumers have the right to basic goods and services such as adequate food, drinking water, shelter, clothing, health care and education

Consumers have the right to protect themselves against unsafe goods and services. Unsafe goods can lead to the destruction of property, injury and even death

Information

Choice

Consumers are entitled to complete information on price, quantity and ingredients from providers of goods and services

Consumers have the right to choose from a variety of quality goods and services sold at competitive prices

Representation

Redress

The right to be heard: consumers have the right to be heard on issues, policies, plans, programmes and decisions which concern them

Consumers have the right to redress on their grievances about substandard, unsafe, unduly expensive goods and services, unfair claims and other unfair consumer practices

Consumer education

A healthy environment

Consumers have the right to education that will empower them to take informed and confident choices of goods and services

Consumers have the right to live and work in an environment which does not threaten their health and life and which does not pose any danger to present and future generations